Privacy Policy | Nexus Wheels City

CHAPTER 1 INTRODUCTION

1. Welcome

Welcome to Nexus Wheels City ("Nexus Wheels City", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how Nexus Wheels City collects, uses, stores, protects and processes your personal information when you access or use our website, mobile services, advertising platform and related services.

By accessing or using Nexus Wheels City, creating an account, submitting a vehicle listing, advertising on the Platform or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue using the Platform.

2. About Nexus Wheels City

Nexus Wheels City is a South African online automotive marketplace that enables motor dealerships, approved businesses and eligible private sellers to advertise motor vehicles and related automotive products and services.

The Platform allows users to:

advertise vehicles;
browse vehicle listings;
contact sellers;
purchase advertising services;
create user accounts;
manage dealer profiles;
enquire about vehicles; and
access other automotive-related services offered by Nexus Wheels City.

Nexus Wheels City is proudly a Level 1 B-BBEE Black Female Owned business.

The Platform is powered by News Nexus SA.

Although powered by News Nexus SA, Nexus Wheels City operates as an independent business with its own services, commercial activities and privacy obligations.

Any sharing of personal information between Nexus Wheels City and News Nexus SA will only occur where:

required by law;
necessary to provide requested services;
necessary to operate the Platform;
required to investigate fraud or unlawful activity; or
you have provided your consent where required.

3. Scope of this Privacy Policy

This Privacy Policy applies to all users of Nexus Wheels City, including:

visitors;
registered users;
vehicle buyers;
private sellers;
motor dealerships;
fleet operators;
advertisers;
business partners;
service providers using the Platform.

This Privacy Policy applies whenever you:

visit our website;
create an account;
publish a vehicle listing;
enquire about a vehicle;
contact our support team;
subscribe to communications;
advertise on the Platform;
use any feature or service offered by Nexus Wheels City.

4. Our Commitment to Privacy

Nexus Wheels City is committed to protecting your personal information and processing it responsibly. We aim to collect only the personal information reasonably necessary to operate the Platform, provide our services, comply with applicable legal obligations and protect the security and integrity of our users and systems. We will process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

5. Acceptance of this Privacy Policy

By using the Platform, you acknowledge that:

you have read this Privacy Policy;
you understand how your personal information is processed;
you consent to the processing of your personal information where your consent is required by law;
you understand that certain information must be collected in order for us to provide our services;
you agree that your publicly displayed vehicle listings will be visible to visitors using the Platform.

6. Public Vehicle Listings

The primary purpose of Nexus Wheels City is to publish vehicle advertisements. Accordingly, information that you intentionally publish as part of a vehicle listing may be publicly visible. This may include:

dealership name;
business name;
seller name (where applicable);
business contact number;
email address (where displayed);
vehicle location;
vehicle description;
selling price;
photographs;
videos;
vehicle specifications;
promotional material that forms part of the listing.

By publishing a listing, you acknowledge that this information is intended to be publicly accessible for the purpose of facilitating legitimate enquiries.

7. Information You Should Not Publish

Users should not upload unnecessary sensitive personal information within public vehicle listings.

This includes, but is not limited to:

South African identity numbers;
passport numbers;
banking details;
passwords;
PIN numbers;
one-time passwords (OTPs);
credit card information;
confidential financial information;
medical information;
personal information belonging to another person without lawful authority.

Where such information is uploaded, Nexus Wheels City reserves the right to remove or redact it to protect the privacy and security of users.

8. Amendments to this Privacy Policy

Nexus Wheels City may update this Privacy Policy from time to time to reflect changes in:

applicable legislation;
our services;
our business operations;
security practices;
technology; or
regulatory requirements.

The latest version will always be published on the Platform.

Continued use of Nexus Wheels City after an updated Privacy Policy has been published constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.

9. Contact Information

Questions relating to this Privacy Policy may be directed to Nexus Wheels City using the contact details published on the Platform.

Privacy-related requests may also be submitted to:

Email: nexuswheelscity@nexuswheels.city

CHAPTER 2 DEFINITIONS

For the purposes of this Privacy Policy, the following words and expressions shall have the meanings assigned to them below unless the context indicates otherwise.

10. Definitions

"Account"

Means a registered user profile created on Nexus Wheels City that allows a user to access certain features and services of the Platform.

"Advert" or "Listing"

Means any vehicle advertisement, dealership profile, promotional content, photographs, videos, descriptions or other material published on the Platform.

"Advertiser"

Means any individual, dealership, company or organisation that purchases advertising or promotional services from Nexus Wheels City.

"Applicable Law"

Means all laws, regulations, by-laws, directives, codes of conduct and common law applicable within the Republic of South Africa, including amendments made from time to time.

"Business Information"

Means information relating to a business or dealership, including but not limited to:

business name;
registration number;
VAT number (where applicable);
trading name;
business address;
contact details;
website address;
dealership profile information.

"Consent"

Means any voluntary, specific and informed permission given by a user allowing Nexus Wheels City to process personal information where consent is required by law.

"Cookies"

Means small text files placed on your device by your web browser to improve website functionality, security, analytics and user experience.

"Data Subject"

Means the individual to whom personal information relates, as defined in the Protection of Personal Information Act, 2013 (POPIA).

"Dealer"

Means a registered motor vehicle dealership, fleet operator, vehicle remarketing business or other authorised commercial vehicle seller using the Platform.

"Device Information"

Means technical information collected from devices used to access the Platform, including browser type, operating system, IP address, device type, language settings and similar technical information.

"Information Officer"

Means the individual appointed by Nexus Wheels City in accordance with POPIA to oversee compliance with applicable data protection legislation.

"Marketing Communications"

Means promotional emails, newsletters, product updates, advertising material, event notifications and other communications sent by Nexus Wheels City where permitted by law.

"Personal Information"

Means information relating to an identifiable natural person or, where applicable, an identifiable juristic person, as defined in POPIA.

Personal information may include, but is not limited to:

full names;
email addresses;
telephone numbers;
identity numbers (where lawfully collected);
business information linked to an identifiable person;
account information;
billing information;
communications submitted through the Platform.

"Platform"

Means the Nexus Wheels City website, mobile website, Progressive Web App (PWA), online marketplace and all associated digital services operated by Nexus Wheels City.

"POPIA"

Means the Protection of Personal Information Act, 2013 (Act No. 4 of 2013), including any regulations or amendments made under that Act.

"Private Seller"

Means an individual advertising their own motor vehicle for sale and who is not acting as a registered dealership unless otherwise approved.

"Processing"

Means any operation or activity involving personal information, whether automated or manual, including:

collection;
recording;
organisation;
storage;
updating;
retrieval;
use;
disclosure;
transmission;
restriction;
deletion; or
destruction.

"Security Incident"

Means any event that may compromise the confidentiality, integrity or availability of personal information or the security of the Platform.

"Service Provider"

Means an independent third party engaged by Nexus Wheels City to assist in providing services, including payment processing, website hosting, technical support, email delivery, fraud prevention or other operational services.

"Special Personal Information"

Means personal information classified as "special personal information" under POPIA and processed only where permitted by applicable law.

"Third Party"

Means any individual, company, organisation or entity other than Nexus Wheels City and the relevant user.

"User"

Means any individual or organisation accessing or using Nexus Wheels City, including visitors, registered users, buyers, sellers, dealerships, advertisers and business partners.

"Vehicle"

Means any motor vehicle, motorcycle, commercial vehicle, truck, bus, trailer, caravan or other automotive product advertised on the Platform.

"Vehicle Listing"

Means any advertisement published on the Platform containing information relating to a vehicle offered for sale, promotion or marketing.

"Visitor"

Means any person who browses or accesses the Platform without creating an account.

"Website"

Means the official Nexus Wheels City website and any authorised web pages operated under the Nexus Wheels City domain.

Interpretation

Unless the context indicates otherwise:

words importing the singular include the plural and vice versa;
words importing one gender include all genders;
references to legislation include any amendments, replacements or re-enactments of that legislation;
headings are included for convenience only and do not affect the interpretation of this Privacy Policy.

CHAPTER 3 PERSONAL INFORMATION WE COLLECT

11. Our Approach to Collecting Personal Information

Nexus Wheels City only collects personal information that is reasonably necessary to:

provide our services;
operate the Platform;
publish vehicle listings;
communicate with users;
improve user experience;
process payments where applicable;
comply with legal obligations;
prevent fraud and unlawful activity; and
protect the security and integrity of the Platform.

We aim to collect the minimum amount of personal information reasonably required for these purposes.

12. Information You Provide to Us

You may voluntarily provide personal information when you:

create an account;
advertise a vehicle;
register a dealership;
submit a business profile;
enquire about a vehicle;
contact our support team;
purchase advertising services;
subscribe to newsletters or marketing communications;
report fraud or suspicious activity;
participate in surveys, competitions or promotions;
communicate with us by email or through contact forms.

13. Personal Information We May Collect

Depending on how you use the Platform, we may collect:

Personal Details

Full name
Email address
Mobile telephone number
Alternative contact number (where provided)

Account Information

Username
Password (stored securely in encrypted or hashed form where applicable and never in plain text)
Account preferences
Login history
Account status
Profile information

Business and Dealer Information

Where you register as a dealership or business, we may collect:

Business name
Trading name
Business registration number
VAT number (where applicable)
Physical business address
Postal address
Dealership contact information
Website address
Business logo
Dealer profile information
Authorised contact person

Vehicle Listing Information

When publishing a vehicle listing, we may collect:

Vehicle make
Model
Variant
Year model
Registration year (where applicable)
Mileage
Transmission
Fuel type
Vehicle colour
Selling price
Vehicle description
Optional extras
Vehicle features
Photographs
Videos
Vehicle location (as provided by the seller)
Availability status (for example, available or sold)

Advertising Information

Where you purchase advertising or promotional services, we may collect:

Campaign information
Advertising preferences
Advertising materials
Billing contact details
Invoicing information

Communications

When you communicate with Nexus Wheels City, we may collect information contained in:

Emails
Contact forms
Customer support requests
Fraud reports
General enquiries
Feedback submitted to us

14. Information Collected Automatically

When you access the Platform, certain technical information may be collected automatically to help us operate, maintain and secure our services.

This may include:

Internet Protocol (IP) address;
browser type and version;
operating system;
device type;
language settings;
date and time of access;
pages viewed;
referring website (where available);
session information;
error logs;
security logs.

This information is generally used for security, performance monitoring, troubleshooting and improving the functionality of the Platform.

15. Cookies and Similar Technologies

Nexus Wheels City uses cookies and similar technologies to:

remember user preferences;
maintain secure login sessions;
improve website functionality;
understand how visitors use the Platform;
improve website performance;
help detect fraudulent or suspicious activity.

Cookies generally do not identify you personally unless they are linked to other information that identifies you.

You may adjust your browser settings to refuse certain cookies, although doing so may affect the functionality of some features of the Platform.

Further information regarding cookies is provided in this Privacy Policy.

16. Payment Information

Where payments are made through approved payment service providers, Nexus Wheels City may receive limited transaction information necessary to:

confirm payment;
issue invoices where applicable;
maintain accounting records;
investigate payment disputes;
prevent fraud.

Nexus Wheels City does not store your complete debit card or credit card details on its systems unless this becomes necessary for a specific service and is processed in accordance with applicable law and recognised payment security standards.

17. Information We Do Not Intentionally Collect

Nexus Wheels City does not intentionally request or collect unnecessary sensitive personal information.

Users should not provide:

identity numbers unless specifically requested for a lawful purpose;
banking PINs;
passwords;
one-time passwords (OTPs);
debit or credit card PINs;
confidential banking credentials;
personal information belonging to another individual without lawful authority.

Where such information is received unintentionally, Nexus Wheels City reserves the right to securely remove, redact or delete it where appropriate.

18. Accuracy of Information

Users are responsible for ensuring that the personal information they provide is:

accurate;
complete;
current; and
not misleading.

Users should promptly update their account information if their personal details change. Nexus Wheels City is not responsible for any loss arising from inaccurate or outdated information supplied by a user.

19. Information About Other Persons

If you provide personal information relating to another individual, you warrant that:

you are legally authorised to provide that information;
the information is accurate;
the individual has been informed where required by law; and
you have obtained any consent required under applicable legislation.

You agree to indemnify Nexus Wheels City against any claim arising from the unlawful disclosure of another person's personal information.

20. Voluntary and Mandatory Information

Certain personal information is optional, while other information is required for us to provide our services.

Where mandatory information is not provided, Nexus Wheels City may be unable to:

create your account;
publish your vehicle listing;
process advertising requests;
respond to enquiries;
provide customer support; or
comply with legal obligations.

We will always endeavour to inform you where information is mandatory for a particular service.

21. Our Commitment to Data Minimisation

Nexus Wheels City is committed to the principle of data minimisation.

We will only collect and retain personal information that is reasonably necessary for the lawful operation of the Platform, the provision of our services, compliance with applicable legislation, and the protection of our users and business.

We will not knowingly collect excessive personal information that is unrelated to these purposes.

CHAPTER 4 HOW WE USE YOUR PERSONAL INFORMATION

22. Our Commitment to Responsible Processing

Nexus Wheels City processes personal information only for lawful, reasonable and necessary purposes.

We will only process your personal information where:

it is necessary to provide our services;
it is required to fulfil a contractual obligation;
you have provided your consent where required by law;
it is necessary to comply with a legal obligation;
it is necessary to protect our legitimate business interests, provided those interests do not override your rights and freedoms.

We will not process your personal information for purposes that are incompatible with the purposes for which it was originally collected, unless permitted or required by law.

23. Operating the Platform

We use your personal information to operate and manage Nexus Wheels City, including to:

create and manage user accounts;
authenticate users;
provide access to Platform features;
publish vehicle listings;
display dealership profiles;
facilitate communication between buyers and sellers;
maintain user preferences;
provide customer support;
administer the Platform.

24. Publishing Vehicle Listings

Where you advertise a vehicle, we use your information to:

publish your listing;
display vehicle details;
display photographs and videos;
display dealership or seller information where applicable;
make your listing searchable;
enable prospective buyers to contact you;
manage listing status, including sold or expired vehicles.

Information intentionally included in public vehicle listings will be visible to visitors using the Platform.

25. Processing Advertising Services

Where you purchase advertising or promotional services, we use your information to:

process advertising requests;
prepare quotations where requested;
publish advertisements;
manage advertising campaigns;
issue invoices where applicable;
communicate regarding advertising services;
administer commercial relationships.

26. Responding to Enquiries

We use personal information to:

respond to customer enquiries;
provide technical support;
investigate reported problems;
answer questions relating to listings;
assist with account administration;
communicate important service information.

27. Security and Fraud Prevention

Protecting our users and the Platform is an important part of our operations.

We may use personal information to:

verify accounts;
detect suspicious activity;
prevent fraud;
investigate attempted fraud;
investigate misuse of the Platform;
identify security threats;
prevent unauthorised access;
protect our systems, users and business.

Where necessary, information may be used to investigate suspected unlawful activity or breaches of our Terms and Conditions.

28. Improving the Platform

We continually improve Nexus Wheels City to provide a better experience for our users.

We may use information to:

improve website performance;
analyse website functionality;
identify technical issues;
improve navigation;
enhance security;
develop new features and services;
improve overall user experience.

Where possible, aggregated or de-identified information may be used for these purposes.

29. Communications

We may use your contact information to send:

account notifications;
listing confirmations;
listing expiry reminders;
responses to enquiries;
security notifications;
important service announcements;
legal notices;
policy updates.

These communications are considered necessary for the operation of the Platform.

30. Marketing Communications

Where permitted by law, or where you have consented, Nexus Wheels City may send you information about:

new Platform features;
advertising opportunities;
special promotions;
industry news;
newsletters;
competitions;
events;
other products or services offered by Nexus Wheels City.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

Please note that unsubscribing from marketing communications will not prevent us from sending essential service-related communications.

31. Legal and Regulatory Compliance

We may process personal information where necessary to:

comply with applicable legislation;
comply with court orders;
respond to lawful requests from government authorities;
comply with regulatory obligations;
enforce our Terms and Conditions;
establish, exercise or defend legal claims.

32. Payment Administration

Where payments are made for advertising or other services, personal information may be processed to:

confirm payment;
issue invoices;
maintain accounting records;
investigate payment disputes;
prevent payment fraud.

Payment processing may involve approved third-party payment service providers.

33. Maintaining Accurate Records

We may use personal information to:

maintain user records;
update account information;
maintain business records;
manage dealer accounts;
maintain transaction records where applicable;
comply with record-keeping obligations imposed by law.

34. Internal Business Administration

Personal information may be processed for legitimate internal administrative purposes, including:

customer relationship management;
business planning;
service administration;
complaint management;
quality assurance;
internal reporting;
risk management.

Such processing will always be carried out in accordance with applicable privacy laws.

35. Information We Will Not Use Without Lawful Authority

Unless permitted or required by law, Nexus Wheels City will not use your personal information:

for unlawful purposes;
in a manner inconsistent with this Privacy Policy;
for misleading or deceptive practices;
for unauthorised disclosure to third parties;
in a way that unlawfully infringes your privacy rights.

36. Automated Decision-Making

Nexus Wheels City may use automated systems to assist with operational functions such as:

spam detection;
fraud prevention;
website security;
system monitoring;
identifying suspicious account activity.

Important decisions that significantly affect your legal rights will not be based solely on automated processing where prohibited by applicable law.

37. Changes to the Purpose of Processing

If Nexus Wheels City needs to process your personal information for a purpose that is materially different from the purpose for which it was originally collected, we will do so only where:

permitted by applicable law;
reasonably compatible with the original purpose; or
your consent has been obtained where required.

38. Our Commitment to Fair Processing

Nexus Wheels City is committed to processing personal information:

lawfully;
fairly;
transparently;
securely;
responsibly; and
in accordance with the principles of the Protection of Personal Information Act, 2013 (POPIA).

We will continually review our privacy practices to ensure that personal information is handled with appropriate care and respect.

CHAPTER 5 PLATFORM TRANSPARENCY, PUBLIC LISTINGS, INFORMATION SHARING & USER RESPONSIBILITIES

39. Public Nature of Vehicle Listings

Nexus Wheels City is an online vehicle marketplace designed to connect buyers and sellers through publicly accessible vehicle advertisements.

By creating and publishing a vehicle listing, you acknowledge and agree that certain information is intended to be publicly displayed to facilitate legitimate enquiries and potential vehicle sales.

Information that may be publicly visible includes:

dealership or business name;
seller name (where applicable);
dealership logo;
business contact number;
business email address (where displayed);
vehicle location;
vehicle make, model and specifications;
vehicle price;
vehicle description;
photographs;
videos;
promotional content voluntarily included in the listing.

Users should only include information that they intend to make publicly available.

40. Personal Information That Must Not Be Published

To protect your privacy and security, users must not publish unnecessary sensitive personal information within public vehicle listings.

This includes, but is not limited to:

South African identity numbers;
passport numbers;
driver's licence numbers (unless specifically required for a lawful purpose);
banking details;
account numbers;
debit or credit card information;
passwords;
one-time passwords (OTPs);
tax reference numbers;
confidential employment information;
medical information; or
any personal information belonging to another person without lawful authority.

Where such information is identified, Nexus Wheels City reserves the right to edit, redact or remove the content without prior notice to protect users and comply with applicable law.

41. Our Commitment to Your Privacy

Nexus Wheels City respects the privacy of its users.

We are committed to processing personal information responsibly, lawfully and in accordance with the Protection of Personal Information Act, 2013 (POPIA).

We do not sell, rent, trade or commercially exploit your personal information for profit.

Personal information will only be processed for the purposes described in this Privacy Policy or where otherwise permitted or required by law.

42. Information Sharing

Nexus Wheels City will only share personal information where it is reasonably necessary to:

operate the Platform;
provide requested services;
process payments through authorised payment providers;
provide technical support through authorised service providers;
comply with legal obligations;
investigate suspected fraud or unlawful conduct;
protect the rights, safety and security of our users or the Platform;
comply with a lawful court order or request from a competent authority.

Any third party engaged by Nexus Wheels City to process personal information on our behalf is required to maintain appropriate confidentiality and security measures.

43. Powered by News Nexus SA

Nexus Wheels City is powered by News Nexus SA, which provides support for certain operational and business functions.

However, Nexus Wheels City and News Nexus SA operate as separate and independent businesses, each with its own commercial operations and legal responsibilities.

Personal information will not be shared between the two businesses unless:

it is necessary to provide a requested service;
it is required for the operation or security of the Platform;
it is required by law; or
you have provided your consent where required.

44. Our Business

Nexus Wheels City is proudly a Level 1 B-BBEE Black Female Owned South African business committed to building a trusted digital marketplace for the South African automotive industry.

We are committed to operating our Platform fairly, transparently and in accordance with applicable South African legislation.

45. User Responsibility

Users are responsible for ensuring that any personal information they publish on the Platform:

is accurate;
is lawful to publish;
does not infringe the privacy rights of another person;
does not contain confidential information that should remain private; and
complies with this Privacy Policy and our Terms and Conditions.

Users remain solely responsible for the content they choose to make publicly available.

46. Protection of the Platform

To protect the privacy of our users and the integrity of the Platform, Nexus Wheels City may remove, restrict or disable access to any content that:

exposes unnecessary personal information;
places users at risk of identity theft or fraud;
breaches this Privacy Policy;
breaches our Terms and Conditions; or
is otherwise considered harmful, unlawful or inappropriate.

Where appropriate, such action may be taken immediately and without prior notice.

CHAPTER 6 FINAL PROVISIONS, YOUR RIGHTS & CONTACT INFORMATION

47. Your Privacy Rights

Subject to the Protection of Personal Information Act, 2013 (POPIA), you may have the right to:

request access to the personal information we hold about you;
request that inaccurate or incomplete personal information be corrected;
request that personal information be updated where appropriate;
object to the processing of your personal information where permitted by law;
withdraw your consent where our processing is based on your consent, provided that such withdrawal does not affect processing already carried out lawfully;
lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has not been processed in accordance with applicable law.

Certain requests may be subject to verification of identity and any limitations permitted under applicable legislation.

48. Security of Personal Information

Nexus Wheels City takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or unlawful disclosure.

While we are committed to safeguarding your information, no website, online platform or electronic transmission can be guaranteed to be completely secure.

Users are encouraged to protect their account credentials, use strong passwords and immediately notify us if they suspect unauthorised access to their account.

49. Data Retention

We retain personal information only for as long as it is reasonably necessary to:

provide our services;
maintain your account;
comply with legal and regulatory obligations;
resolve disputes;
enforce our Terms and Conditions; or
protect the legitimate interests of Nexus Wheels City.

When personal information is no longer required, it will be securely deleted, destroyed or anonymised in accordance with applicable legal requirements.

50. Third-Party Websites

The Platform may contain links to third-party websites, dealership websites or external service providers.

Nexus Wheels City does not control these websites and is not responsible for their privacy practices, content or security.

Users are encouraged to review the privacy policies of any third-party websites they choose to visit.

51. Changes to this Privacy Policy

Nexus Wheels City reserves the right to amend this Privacy Policy from time to time.

The most recent version will always be published on the Platform with the updated effective date.

Your continued use of Nexus Wheels City after the publication of any amendments constitutes your acceptance of the revised Privacy Policy, to the extent permitted by law.

52. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is processed, you may contact us using the details below:

Nexus Wheels City

Email: nexuswheelscity@nexuswheels.city

Where an Information Officer has been formally appointed in terms of POPIA, their contact details will be published on the Platform and made available upon request.

53. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts of South Africa.

54. Acceptance of this Privacy Policy

By accessing, browsing, registering for, advertising on or otherwise using Nexus Wheels City, you acknowledge that you have read, understood and accepted this Privacy Policy.

If you do not agree with this Privacy Policy, you should immediately discontinue using the Platform and its services.

Thank you for choosing Nexus Wheels City.

Nexus Wheels City

Move Right. List Right.

Proudly South African | Level 1 B-BBEE Black Female Owned